Work Experience
Mobile Activations & Repair Specialist
Spectrum - St. Pete, FL
July 2025 - Present
Delivered technical support for mobile device activations, provisioning, and troubleshooting via phone and remote tools in a high-volume call center environment.
Diagnosed and resolved device issues including hardware malfunctions, software errors, network connectivity, SIM card provisioning, and warranty concerns.
Performed step-by-step technical walkthroughs with customers to configure settings, perform software updates, and restore device functionality.
Collaborated with internal IT and mobile carrier support teams to escalate and resolve complex activation or repair cases efficiently.
Maintained high levels of customer satisfaction through clear communication, empathy, and timely problem-solving in a fast-paced, metrics-driven environment.
Stayed current with evolving mobile device technology, operating systems, and carrier-specific activation protocols to ensure accurate support delivery.
Associate Engineer
C.T.D.I - Hebron, KY
September 2024 - March 2025
Troubleshot and resolved hardware and system failures across production units, client returns, and field-deployed systems.
Conducted root cause analysis and implemented corrective actions to improve system reliability.
Proposed system redesigns and evaluated new hardware/software solutions for performance and compatibility.
Assessed technical requirements for IT systems and contributed to the planning and deployment of testing frameworks
Produced detailed technical documentation, including network diagrams, troubleshooting guides, process flowcharts, and project status updates
Supported the development and configuration of IT prototypes, infrastructure components, and integrated system assemblies.
Collaborated in team meetings to prioritize tasks, report progress, and align with project deadlines.
Trained junior technicians on standard operating procedures for diagnostics, repair, and system testing.
Engineering Technician
The Adecco Group - Hebron, KY
August 2024 to September 2024
Performed preventative maintenance on IT and test equipment to ensure optimal performance and minimal downtime.
Collaborated with corporate engineering and operations teams to develop and standardize test and repair procedures.
Supported branch teams in deploying and maintaining tools and workflows to streamline diagnostics and repair processes.
Managed shipping and receiving of technical equipment, fixtures, and tools to support operational needs.
Assessed technical requirements for test systems and coordinated related implementation efforts.
Created comprehensive documentation, including test procedures, schematics, process flowcharts, and status reports for ongoing projects.
Data Center Technician
Lorien Global - Florence, KY
February 2024 to August 2024
Performed diagnostics and repairs on servers, addressiong issues ranging from (circuit board level) to software-related faults.
Utilized electronic test and measurement tools to troubleshoot and validate system performance.
Interpreted and applied technical documents, including schematics, Bills of Materials (BOMs), and Engineering Change (EC) documentation.
Collaborated with the Test Engineering team to enhance diagnostic procedures and improve troubleshooting efficiency for electronic assemblies.
Technical Support
Luxottica - Mason, OH
August 2023 to November 2023
Identified and implemented effective hardware and software solutions to meet user needs.
Troubleshot and resolved technical issues across systems, applications, and networks.
Diagnosed and repaired hardware and software faults to restore functionality and minimize downtime.
Resolved network connectivity and configuration issues for both local and remote users.
Installed, configured, and maintained IT hardware, software, and peripheral devices.
Communicated with end users to quickly identify root causes and deliver timely support.
Ensured compliance with Service Level Agreements (SLAs) by maintaining high standards of service delivery
Desktop Support Technician
GO Concepts Inc. - Lebanon, OH
November 2022 to August 2023
Diagnosed and repaired hardware and software issues across various end-user devices.
Assessed and processed devices for warranty service or manufacturer repair.
Performed imaging, configuration, and deployment of laptops and desktop systems.
Set up and enrolled Apple iOS devices into enterprise mobile device management (MDM) systems.
Education
Associate's degree in Computer Science
Sinclair Community College - Mason, OH
June 2023 to August 2024
Technical school in Information Technology
Warren County Career Center - Lebanon, OH
August 2022 to May 2023
Bachelors's degree in Cybersecurity
Full Sail University - Winter Park, FL
June 2025 to August 2026
Skills
Network Security, Vulnerability Assessment, Threat Intelligence, Penetration Testing, Encryption, HTML 5, CSS, JavaScript, React, Angular, SQL, Python, Data Visualization, Tableau, Power BI, Windows, Mac OS, Linux, MS Office, Troubleshooting, Customer Service, Active Directory, Communication, VMware vSphere, Edge Computing Implementation, IT Asset Lifecycle Managment, Risk Assesment, Infrastructure Performance Analytics, Ios, Android.